Privacy policy

Who we are

Wade Removals runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.

What we collect, and what for

The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a quotation.

Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.

The inventory, and what is in it

Our inventories describe contents rather than counting cartons, which is the point of them. That means the document lists what you own in a level of detail most removals paperwork does not.

It is used to plan the move, to support a customs claim where one applies, and to settle any question about what was collected. It is held in the job file, it is not shared beyond the people the job requires, and it is deleted with the file.

Another firm's quotation, if you send us one

We offer to work out the handling count in a competitor quotation. Where you send one, we use it for that and nothing else. We do not retain it after replying, we do not compile pricing intelligence from it, and we do not pass it to anybody.

The basis we rely on

Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract. Analytics rests on our legitimate interest in understanding how the site is used, weighed against the aggregated nature of the data.

Who else sees it

Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a storage operator where goods are held, a partner depot or delivery crew on a shared load, a customs agent on an international move, our insurers if a claim is raised.

On a part-load or a groupage consignment your inventory necessarily travels with the goods, because that is what keeps them identifiable at a transfer. Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.

How long it is kept

Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including inventories and survey photographs, are retained for the period accounting, insurance and the law require.

What you can ask for

A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.

Cookies

We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.

If this changes

Material changes appear on this page. The policy covers this site and the enquiries made through it.